Daniel_Grosso | 2018-02-20 19:18:14 UTC | #1
Hello everyone.
We are designing a solution to overcome the absence of IVR path statistics in PureCloud. We are using a conversation custom attribute to append the IVR steps each customer runs trough. The goal is to collect and parse this attributes and send them, via Bridge data dip action, to a 3rd party repository.
To prevent us from calling a data dip action in every step of an IVR flow, is there a way to call this data dip in some kind of "on exit" event in architect?
Regards, Daniel
system | 2018-03-23 19:18:18 UTC | #2
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