jcp | 2021-06-22 12:01:14 UTC | #1
Hi, I cannot find reference to using JWT for Web Data Action integrations driven by Architect. Is this something that can be implemented ?
Thanks, Jean-Christophe
tim.smith | 2021-06-22 13:25:00 UTC | #2
Architect does not generate, parse, or validate JWT tokens. You can request new features and share your use case at https://genesyscloud.ideas.aha.io.
If your external service requires JWT management, I'd suggest building a middleware service that exposes an endpoint architect can consume and proxies requests to the external service, reformatting the requests and managing JWTs as necessary.
Jason_Mathison | 2021-06-22 13:25:49 UTC | #3
Hi jcp,
We have Data Action JWT support for a couple of providers, Adobe I/O, Google Cloud Platform Service Account, and Google GSuite Service Account:
https://help.mypurecloud.com/articles/add-a-data-actions-integration/
From what we saw every JWT provider had significant differences in how they approached JWT, so we didn't see a reasonable way to provide "Generic" JWT support. Feel free to submit an idea to https://purecloud.ideas.aha.io/ideas/ for any specific JWT providers or if you have a suggestion for how to approach your use case.
--Jason
jcp | 2021-06-24 18:26:28 UTC | #4
many thanks for the feedback
system | 2021-07-25 18:26:30 UTC | #5
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