Legacy Dev Forum Posts

 View Only

Sign Up

  • 1.  Knowledgebase API query

    Posted 06-05-2025 18:24

    Maragatham | 2022-11-02 15:21:16 UTC | #1

    Hi,

    I have Phrases added to an articles under a Knowledge Base. I need to search the articles and get the answers for the phrases through an API.

    I tried /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/search

    { "query": "loan", "pageSize": 100, "pageNumber": 1, "documentType": "Article", "languageCode": "en-US", "searchOnDraftDocuments": false }

    I am getting 404 not found. Can you suggest any solutions


    tim.smith | 2022-11-08 18:16:07 UTC | #2

    A 404 would typically indicate that the specific entity you requested doesn't exist. Verify the URL you've constructed is using a known knowledge base ID and is free of formatting errors and typos. If you've ensured everything is correct and no errors exist in the client, please open a case with Genesys Cloud Care to investigate further.


    system | 2022-12-09 18:16:31 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 17030