Genesys Casual

Hello everybody!

          Every day we learn something new. In the time I've been with Genesys, I've learned more than at other times.

         I would like to know from you what would be the best path to follow, which certifications to obtain first, or which subject I should focus on first. 

Hello @Juliano De Paiva

Here is my strategy:

1 - GCP and GCD will give a solid base to progress, and all the basics of the platform.

2 - Architect and Script have some similar topics.

3 - GPE and GPR, and Knowledge Bots ( Bots have some architecture topics also)

4 - Outbound 

5 - WEM and WFM

I'm following this strategy because you can build linear learning path in this way.

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Arthur Pereira Reinoldes
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