Hello Genesys Community! I am beyond thrilled to share this announcement from Genesys Orchestrators today. I think you'll find that there are some familiar faces below, so please join me in the comments to congratulate the people and organizations in this year's Orchestrators Innovation Awards finalist list! 👏
[Originally written by Ginger Conlon on the Genesys Blog]
Innovation is the catalyst fueling the organizations that are redefining experience excellence. It transforms their bold thinking into measurable results. That's exactly what the 2026 Genesys Orchestrators Innovation Awards celebrate.
The awards recognize the organizations and individuals pushing boundaries - turning ambition into action and delivering real outcomes for customers, employees and the business.
And this year? The bar has been raised again.
We're proud to unveil the finalists for the 2026 Genesys Orchestrators Innovation Awards - a standout group selected from one of the most competitive and inspiring fields of nominations we've seen. The level of innovation, creativity and measurable impact among the entries makes one thing clear: Experience orchestration is accelerating organizations' successes.
Across industries and regions, from global enterprises to mission-driven nonprofits, these finalists are using AI-Powered Experience Orchestration, data-driven insights and human-centered design to redefine experience excellence.
Their progress sets a new standard for everyone.
To all those that submitted a nomination: Thank you. Your work is what makes this community so compelling. You're not just transforming experiences - you're shaping what's possible.
We'll celebrate these incredible finalists - and reveal the winners - at Xperience 2026.
Until then, get ready to be inspired…
Here are the 2026 Genesys Orchestrators Innovation Awards finalists:
Experience Orchestration Excellence Award
Best example of an organization delivering outstanding customer and employee experiences across end-to-end journeys
- Australian Retirement Trust
- Computacenter
- emtelco
- Latitude Financial Services
- Sistecrédito
- Swisscom
- TELUS
- Utility Warehouse
Level Up Award
Best example of an organization using AI extensively to uplevel its experiences and see demonstrable performance improvements
- Admiral
- AIONOS
- Banco Bradesco
- Computacenter
- Direct Line – Aviva
- JLL
- Sistecrédito
- Steinberg Diagnostic Medical Imaging
- Utility Warehouse
Humanitarian Impact
Best example of a nonprofit/charitable organization serving humanity using the Genesys Cloud™ platform
- Child Bereavement UK
- InspiriTec
- Lifeline Australia
- Refuge
- StepChange
- World Vision Australia
Sustainability Impact
Best example of an organization using Genesys Cloud to help achieve its sustainability goals
- Achmea
- Astro
- BCD
- CLEAResult Consulting
- e& United Arab Emirates
- Infosys BPM
Orchestrator of the Year/C-Suite
A C-level executive exceptional at driving CX innovation, CX strategy and employee experience strategy
- Henry Zagastizabal Cahuin, Banco de Credito del Peru
- Trond Prestø, DNB Bank
- Vijay Narsapur, Infosys BPM
- Robbie Freeman, Mount Sinai Health System
- Bryan Cofrin, Yale New Haven Health System
Orchestrator of the Year/CX Leader
A standout CX leader who excels at driving change and team engagement
- Pamela Bou Zeid, Al Wathba Insurance
- Cynthia Seow, Astro
- Lorena Lovric, Aterian
- Andre Muniz, Bradesco Seguros
- Jessica Peters, Charles Sturt University
- Aki Savolainen, Electrolux
- Camilo Rodriguez, emtelco
- Laxmi Gollapudi, Infosys BPM
- Ben White, Nespresso
Orchestrator of the Year/Agent
A frontline CX employee who consistently delivers outstanding, empathetic experiences
- Maribeth Lagman, Aterian
- Darius Redmond, Lighthouse Works
- Shakira Bannister, Lighthouse Works
- Angela Ochoa-Alverez, Steinberg Diagnostic Medical Imaging
Orchestrator of the Year/Developer
An innovative power-user CX developer whose work enables their organization to deliver outstanding experiences
- Luis Teran, Banco Pichincha
- Anna Luyza de Oliveira Ventura, Brisanet
- Chris Rodriguez, Clearwave Fiber
- Eystein Kylland, DNB Bank
- Mike Fox, Lighthouse Works
- Phaneendra Avatapalli, Monash University
A huge congratulations again from all of us on the Genesys Community team!
#General#News------------------------------
Ami Defesche
Senior Manager, Online Communities
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