Genesys Casual

I think we can all agree that Orchestrator is a wonderful program that allows us to fly in formation 😎

That's why I'd like to know, out of all the information we find in Orchestrator, what has been the most valuable for you?

For me, the "Capability Accelerators" option is wonderful. I think it provides concise information about each of those capabilities, allowing us to discover them in more detail. It's invaluable information that definitely allows us to go further. 🚀

#General

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Yeni Paola Zapata
Senior Customer Success Manager
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Hello @Yeni Paola Zapata!

The communities are incredible! We could connect with people around the world and talk about different experiences and share knowledge!

For sure, we have the best community! 

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Arthur Pereira Reinoldes
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Hi @Yeni Paola Zapata!

I agree. I don't recall anything so elaborate for engaging with your daily work.

The Skills Accelerator feature is truly amazing.

I check it daily to explore the various ways to meet people and improve my knowledge.

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Juliano De Paiva
Genesys Analyst
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For me, one of the most valuable parts has actually been how quickly you can discover capabilities or features you may not have come across otherwise.

Sometimes you go in looking for one thing and end up finding a completely different capability, integration idea, or use case that solves another problem entirely. I think that visibility across the platform is incredibly useful, especially with how quickly Genesys Cloud continues to evolve.

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Phaneendra
Technical Solutions Consultant
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Hi Paola,

I couldn't agree more! I'm really loving the personalized content that's triggered when you set up your profile, as well as the "Ask me Anything" AI-powered knowledge tool that searches our knowledge bases and helps answer questions. This digital assistance allows me to get the information I need in real-time, which frees up time in my calendar to focus on other important tasks.

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Lina Schamberger
Customer Success Onboarding Specialist
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When we talk about Orchestrator Portal, we're talking about much more than a tool - we're talking about enabling our customers to simplify operations, gain visibility, and accelerate business outcomes in a scalable way.

From a Customer Success perspective, what excites me the most is how the Portal empowers customers to become more autonomous and strategic in their day-to-day operations. It creates a bridge between technology and business value, helping teams orchestrate journeys with more agility, intelligence, and consistency.

In Brazil, we see customers increasingly looking for solutions that are intuitive, efficient, and capable of driving fast adoption. The Orchestrator Portal has a huge opportunity to support this expectation by delivering a more connected and seamless experience - not only for admins and operators, but ultimately for the end customer experience as well.

What I truly value is the potential we have to partner closely with customers during this journey: listening to feedback, driving adoption, and ensuring they are extracting measurable value from the platform. That's where Customer Success can make a real difference - transforming product capabilities into tangible business impact.

Excited to continue this conversation and hear how others are seeing the evolution and opportunities around Orchestrator Portal.

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Monica Venancio
Genesys - Employees
monica.venancio@genesys.com
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Hi @Yeni Paola Zapata,

For me, it would be the community. I see it as a great way to expand knowledge, whether by helping others or getting help.

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Elisson Fernandes
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