Mine would definitely be: 🚀☕🤝
🚀 because everything in CX, AI, automation, and customer expectations is moving at hyperspeed this year.
☕ because let's be honest… behind every successful CSM, escalation avoided, executive presentation delivered, and adoption strategy completed… there's probably coffee involved somewhere 😅
🤝 because despite all the challenges, this year has reinforced something incredibly important for me as a Customer Success leader: relationships still drive outcomes. Technology scales businesses, but trust, collaboration, empathy, and partnership are what truly create long-term success.
2026 has been a mix of learning, firefighting, innovation, strategy, and celebrating wins with customers and teams - sometimes all before lunch 😂
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Monica Venancio
Genesys - Employees
monica.venancio@genesys.com------------------------------
Original Message:
Sent: 05-04-2026 13:29
From: Yeni Paola Zapata
Subject: Let´s use some emojis...
This year has surely been challenging for everyone... if you had to choose three emojis to represent these first four months of 2026, what would they be?
Mine would be these: 🤓🎢💯
#CoffeeTalk
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Yeni Paola Zapata
Senior Customer Success Manager
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