Genesys Casual

This year has surely been challenging for everyone... if you had to choose three emojis to represent these first four months of 2026, what would they be?

Mine would be these: 🤓🎢💯

#CoffeeTalk

------------------------------
Yeni Paola Zapata
Senior Customer Success Manager
------------------------------

Mine would be:

🤖🔗🚀

• 🤖  Copilot rollout
• 🔗   CRM integration work
• 🚀  everything  moving fast / going live

------------------------------
Phaneendra
Technical Solutions Consultant
------------------------------

Mine, 

👨‍👩‍👧 Family --- My life

✈️Travel --- I have a little

💼Work ---- I have a lot hahaha

------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
------------------------------

Mine would be:
😅 🤯 🚀

😅 – a lot going on, trying to keep up
🤯 – things changing fast (especially with AI)
🚀 – still moving forward and seeing progress

------------------------------
Namrata Pujara
Senior Project Manager
------------------------------

Mine would be the following,

🤯 - Trying to stay up to date with all the new and enhanced features

📝 - Studying to broaden my knowledge and skills - Genesys certs & Learning Python

💯- Customer support

------------------------------
Stephan Taljaard
EMBEDIT s.r.o
------------------------------

Mine would be:
🛠 📖 👨‍👩‍👧‍👦

• 🛠 For web dev work
• 📖 for studying web dev
• 👨‍👩‍👧‍👦 For family (Personal & Genesys)

------------------------------
Cameron
Online Community Manager/Moderator
------------------------------

Mine are:

💼 Working a lot.
🏥 I had some minor health issues.
📚 Working on all my recertifications.

------------------------------
Elisson Fernandes
------------------------------

🤫- Quiet start to the year, spent downtime attending Genesys Education sessions

🏃‍♀️- Trialling Copilot with two teams, and in the process of adding two more businesses into Genesys 

👶 - My brother and his partner had a baby and I'm now an Uncle

------------------------------
Robert Niblock
Contact Centre Technology Analyst
------------------------------

Original Message:
Sent: 05-05-2026 20:51
From: Elisson Fernandes
Subject: Let´s use some emojis...

Mine are:

💼 Working a lot.
🏥 I had some minor health issues.
📚 Working on all my recertifications.

------------------------------
Elisson Fernandes
------------------------------

Os outros meus tb! 

------------------------------
Monica Venancio
Genesys - Employees
monica.venancio@genesys.com
------------------------------

Original Message:
Sent: 05-05-2026 20:51
From: Elisson Fernandes
Subject: Let´s use some emojis...

Mine are:

💼 Working a lot.
🏥 I had some minor health issues.
📚 Working on all my recertifications.

------------------------------
Elisson Fernandes
------------------------------

Mine would definitely be: 🚀☕🤝

🚀 because everything in CX, AI, automation, and customer expectations is moving at hyperspeed this year.

☕ because let's be honest… behind every successful CSM, escalation avoided, executive presentation delivered, and adoption strategy completed… there's probably coffee involved somewhere 😅

🤝 because despite all the challenges, this year has reinforced something incredibly important for me as a Customer Success leader: relationships still drive outcomes. Technology scales businesses, but trust, collaboration, empathy, and partnership are what truly create long-term success.

2026 has been a mix of learning, firefighting, innovation, strategy, and celebrating wins with customers and teams - sometimes all before lunch 😂

------------------------------
Monica Venancio
Genesys - Employees
monica.venancio@genesys.com
------------------------------

Mine would be 🎬✈️🔜 ... action, travel, progress! love this activity 

------------------------------
Dee Donohue
Digital CS Manager EMEA
------------------------------

Mine are:

👨‍👩‍👧‍👦 - family time

💻 - working and learning in the Genesys space

✈️ - travelling for both work, and with family

------------------------------
Kevin Roddis
Engineer
------------------------------

This is cool! Mine would be 🪄🧑‍🏫🤖

------------------------------
Rodrigo Romao
NALA Team Lead - Genesys - Employees
------------------------------

Mine would be:

👨‍👩‍👧‍👦 - Family.

📚 - Very study to renew certificates.

💻 - Work.

------------------------------
---------------------
Edgar Dreger
Senior Genesys Analyst
---------------------
------------------------------

Mine would be: 🤓🤝🚀 learning, collaborating, progressing! 

------------------------------
Berta Mendez
Customer Success Manager
------------------------------

🤓🤖🚀

------------------------------
Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
------------------------------

Mine would be: 💅✨🌸

Staying positive, embracing growth, and finding little moments of joy along the way!

------------------------------
April Mira Mae Sola
Senior Operations Specialist, CS Operations
------------------------------

My first four months of 2026 in three emojis: 🎂🏋️‍♀️💻

🎂 because I celebrated my birthday.
🏋️‍♀️ because I've been trying to keep a healthier lifestyle and stay consistent with movement.
💻 because work, projects, studying, and certifications have also been a big part of this beginning of the year.

------------------------------
Fabíola Freitas
------------------------------

My three emojis for the first months of 2026 would be: 🔥🤹‍♂️🚀

🔥 because everything kicked off with intensity,

🤹‍♂️ because it's been all about juggling a lot at once,

🚀 because despite the chaos, the momentum and growth haven't stopped.

------------------------------
Carlos Gutierrez
Solution Consultant
------------------------------

Here is my top 3!

🤖🤳🤦‍♂️

------------------------------
Arthur Pereira Reinoldes
------------------------------

Here's mine 😱🤓🚀

------------------------------
Thiago Miyaguchi
na
------------------------------

🙃😎🤯😇

------------------------------
Vasylyna Gumel
Senior CX Advisory Consultant
------------------------------

mine would be:
😅😧😎

------------------------------
Cevila Rosa
unkonwed
------------------------------

If I had to choose three emojis to represent these first four months of 2026, those would be - 💯 🥳😃

------------------------------
Richa Sharma
Staff Analyst - Quality Intelligence
------------------------------

Mine are: ☕️🏃‍♂️📝

------------------------------
Carlos Mora Mendoza
Support Technician
------------------------------