Hi Phaneendra!
Thanks for the welcome! Operational improvements and automation are fantastic focus areas. I'd love to hear more about what's worked well for Monash University - always great to learn from real-world implementations.
Looking forward to exchanging ideas!
Cheers,
Minhaj
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Minhaj Mubashir
Technical Account Manager
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Original Message:
Sent: 02-25-2026 18:22
From: Phaneendra Avatapalli
Subject: Leveraging Genesys Cloud features and exploring best practices around customer engagement and adoption.
Welcome to the community, Minhaj! 👋
We've been focusing quite a bit on adoption through operational improvements and automation, so I'm definitely interested in learning from different perspectives and best practices as well.
Looking forward to the discussions!
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Phaneendra
Technical Solutions Consultant
Monash University
Australia
Original Message:
Sent: 02-25-2026 17:14
From: Minhaj Mubashir
Subject: Leveraging Genesys Cloud features and exploring best practices around customer engagement and adoption.
Hi everyone! 👋My name is Minhaj Mubashir,I have been working with Genesys since 2012 , and I'm part of the Genesys Technical Account Management team working on customer success initiatives. I'm excited to join this community and learn from all of you!I'm particularly interested in understanding how customers are leveraging Genesys Cloud features and exploring best practices around customer engagement and adoption.Looking forward to connecting with you all and contributing to this community!Best regards,Minhaj
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Minhaj Mubashir
Technical Account Manager
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