eastonce | 2023-10-06 15:49:36 UTC | #1
I am trying to get a list of customer topics by conversation id within a certain date interval. In this example, i am using a specific conversation id for trouble shooting purposes. Ideally, it would return a list of conversation ids and the customer topics for each conversation. This is the closest I have gotten which returns the topics from the entire interaction including the customer topics.
{ "pageSize": 25, "pageNumber": 1, "types": [ "transcripts" ], "returnFields": [ "conversationId", "topic" ], "query": [ { "type": "EXACT", "fields": [ "language" ], "value": "en-us" }, { "type": "EXACT", "fields": [ "mediaType" ], "value": "call" }, { "type": "EXACT", "fields": [ "topic" ], "values": [ "Payment Plan" ] }, { "type": "DATE_RANGE", "fields": [ "conversationStartTime" ], "startValue": "2023-10-02T00:00:00.000Z", "endValue": "2023-10-03T00:00:00.000Z", "dateFormat": "yyyy-MM-dd'T'HH:mm:ss.SSSX" }, { "type": "EXACT", "fields": [ "conversationId" ], "value": "453b90bb-0be6-43d1-9ede-41b58f0f832b" } ] }
returns this:
{ "total": 1, "pageCount": 1, "pageSize": 25, "pageNumber": 1, "types": [ "transcripts" ], "results": [ { "conversationId": "453b90bb-0be6-43d1-9ede-41b58f0f832b", "transcriptId": "c9f6d454-fb77-4ea2-bb35-5eada27534ab", "topic": [ "Greeting", "Price Dissatisfaction", "On Hold", "Build Rapport", "Make Payment", "Payment Plan", "Transfer Service" ], "_type": "transcripts" } ] }
I have tried using this as another query parameter, but it doesn't result in anything different.
{ "type": "EXACT", "fields": [ "participants.participantPurpose" ], "value": "customer"
system | 2023-11-06 15:49:47 UTC | #2
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