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Load only the script part from Genesys Embeddable Framework

  • 1.  Load only the script part from Genesys Embeddable Framework

    Posted 06-05-2025 19:01

    Bas | 2022-05-10 12:46:38 UTC | #1

    I am currently loading the scripts from Genesys in my application via an iframe with this url as source:

    https://apps.mypurecloud.com/directory/?disableSoftphone=true&disableProactiveDevicePermissions=true#/interaction/<interaction>?panels=scripts&initialPanel=scripts

    As you can see I set initialPanel even to 'scripts'. But always the whole conversation is shown including the e-mail itself. I only want to show the script which is connected to the conversation. Is that possible?


    system | 2022-06-09 12:47:30 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 14668