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Loading Wrap-up codes and notes in CTI phone

  • 1.  Loading Wrap-up codes and notes in CTI phone

    Posted 06-05-2025 19:04

    nick.peterson | 2024-02-20 16:40:02 UTC | #1

    I know that it is possible to update the conversation wrap-up code and notes via the PATCH /api/v2/calls/{conversation ID}/participants/{participant ID} API call. Is it possible to somehow add those notes or wrap-up code to the embedded client as to show the notes after disconnect?

    For example if I set a note during the call and I end the call, the embedded framework phone will show up with the wrap-up code dropdown and notes section being blank. Is it possible to have that be filled out based on the notes filled out via the API request?


    system | 2024-03-21 16:40:34 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 24759