yuezhong | 2018-04-04 07:53:21 UTC | #1
is there way to logoff the agent via the API. e.g, when the agent left the work (lock the computer) , or without logoff.
we'd create a webpage with a list of agent's name, logoff an agent from Contact Centre when we click on the agent's name.
not sure which API to use for logoff the agent.
thanks Yuezhong
tim.smith | 2018-04-04 13:11:25 UTC | #2
No, there is no way to log them off. However, you can use PATCH /api/v2/users/{userId}/presences/{sourceId} to change a user's presence. The sourceId is always PURECLOUD.
system | 2018-05-05 13:13:38 UTC | #3
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