bholden | 2023-09-08 14:58:32 UTC | #1
Hello Architect experts,
Has anyone out there found a way to deduce if an inbound call is coming from a Fax and not attempt to route if TRUE?
We want to but some boolean logic in place in an inbound call script to check if the incoming call is a fax call and if so we would like to disconnect that call.
The reason for this is that we have purchased numbers that I guess historically were fax numbers and they end up driving up our abandonment rate which is one of our core performance KPIs.
Thanks all!!
bholden | 2023-09-14 20:01:01 UTC | #2
Does anyone out there have the means to identify & block faxes before they are routed to agents or calculated as abandoned? Or is my team the only one struggling with this problem?
system | 2023-10-15 20:01:36 UTC | #3
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