jrjr1024 | 2024-07-22 13:55:04 UTC | #1
We have a use case where we have specific regulated responses for different segments of customers. Need to be able to set the knowledge base for Agent Assist via architect flow based on customer attributes. Anyone have any ideas on how that might be accomplised?
Opened an idea as well since it doesn't seem to be available from what I can tell... vote it up if you have similar need! https://genesyscloud.ideas.aha.io/ideas/EPAGCOP-I-176
system | 2024-08-22 13:55:49 UTC | #2
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