nbas1 | 2024-04-24 01:45:31 UTC | #1
Hello all,
I am looking for a solution that can help to relate quality evaluations with a session of a conversation. For example, in our organization, we have outbound dialer implemented which allows scheduled callbacks. Hence, a conversation can last for several days based on callbacks and one conversation can have multiple interactions/recordings. Suppose a quality evaluation is performed on Interaction- 2 of the conversation having 3 interactions, I need to find that the evaluation is linked with interaction-2 of the conversation. We're using API:/api/v2/quality/evaluations/query to get details of an evaluation and API: /api/v2/analytics/conversations/aggregates/query to get conversation information. This allows me to map a quality evaluation with a conversation, but not to an interaction I would appreciate all guidance to find a link between an evaluation and session/interaction of a conversation.
system | 2024-05-24 01:46:28 UTC | #2
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