Genesys Casual

Hello Orchestrators,

1. Be featured in a Genesys press release
2. Complete five customer reference calls
3. Contribute to a Genesys blog
4. Host or participate in a reference site visit
5. Join a virtual Product Advisory Council session
6. Participate in a focus group
7. Complete an additional Experience Index survey

I have already joined Genesys beta program but still it shows as incomplete. Are there any other way to join this?

Please find the attached screenshot for your reference.

#General
#Unsure/Other

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Nirav Kumar sahu
Customer Solution Design Professional
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I'm working on the same badge.  I'm working on "Earn the Community Badge".  

1. Creating 10 posts (discussions or replies)
   2. Participating in a Community Trivia Tower event
   3. Making a connection in the Community
   4. Starting a thread that gets 5 replies

If you think you have already reached the requirements, you can email GenesysOrchestrators@genesys.com to review your profile.

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Matthew Piela
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I'm in an identical position and feel ready to complete the challenge but there's just no info on how to achieve the above.  For example I've got a Genesys story that I could share but how do I do that?   

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Mick Simpson
Team Leader
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Thank you Mick Simpson

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Nirav Kumarsahu
Customer Solution Design Professional
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Original Message:
Sent: 08-13-2026 03:50
From: Mick Simpson
Subject: Looking for Guidance on Conductor Badge Requirements

I'm in an identical position and feel ready to complete the challenge but there's just no info on how to achieve the above.  For example I've got a Genesys story that I could share but how do I do that?   

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Mick Simpson
Team Leader
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I am experiencing the same issue as well, what i noticed is it will take few days to update the activities  

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Narasimha Valluri
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Thank you Narasimha Valluri

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Nirav Kumarsahu
Customer Solution Design Professional
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Original Message:
Sent: 08-13-2026 04:05
From: Narasimha Valluri
Subject: Looking for Guidance on Conductor Badge Requirements

I am experiencing the same issue as well, what i noticed is it will take few days to update the activities  

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Narasimha Valluri
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Hi Nirav,

When the activity links redirect you to the Advocacy page, that's expected - this is where you'll find the Ways to Engage section. I would keep an eye on this, as available opportunities are posted there from time to time.

However, not all of the Conductor activities or any tier will necessarily be available under Ways to Engage at any given time. From my understanding, some opportunities can also come directly through Genesys, for example through your CSM, Account Manager or Customer Advocacy team. Activities such as reference calls, focus groups, Product Advisory Council sessions, site visits or other advocacy engagements may be arranged this way, with the corresponding activity/points awarded afterward.

Since you're only one activity away, I'd keep checking Ways to Engage and also let your Genesys contacts know you're interested in participating in any upcoming advocacy opportunities.

Good luck with the final activity-you're nearly there!

Hope this helps.

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Phaneendra
Technical Solutions Consultant
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Thank you for the explanation Phaneendra

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Nirav Kumarsahu
Customer Solution Design Professional
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Original Message:
Sent: 08-13-2026 05:34
From: Phaneendra Avatapalli
Subject: Looking for Guidance on Conductor Badge Requirements

Hi Nirav,

When the activity links redirect you to the Advocacy page, that's expected - this is where you'll find the Ways to Engage section. I would keep an eye on this, as available opportunities are posted there from time to time.

However, not all of the Conductor activities will necessarily be available under Ways to Engage at any given time. From my understanding, some opportunities can also come directly through Genesys, for example through your CSM, Account Manager or Customer Advocacy team. Activities such as reference calls, focus groups, Product Advisory Council sessions, site visits or other advocacy engagements may be arranged this way, with the corresponding activity/points awarded afterward.

Since you're only one activity away, I'd keep checking Ways to Engage and also let your Genesys contacts know you're interested in participating in any upcoming advocacy opportunities.

Good luck with the final activity-you're nearly there!

Hope this helps.

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Phaneendra
Technical Solutions Consultant
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