Genesys Cloud CX - Beta HQ

We are looking for customers and administrators to participate in a session focused on a new capability that enables system administrators to copy and continuously synchronize configuration settings between organizations, helping teams manage disaster recovery (DR),  and business continuity (BCP).

We have been advancing the design of this new feature and would like to gather your feedback to help us determine whether we are headed in the right direction.
It would be a 60-minute Zoom chat, and we will review the different functionality options. To thank you for your time and dedication, we will compensate you with $100.

WE ARE FULLY BOOKED RIGHT NOW, BUT YOU CAN LEAVE YOUR CONTACT DETAILS FOR THE NEXT ITERATION OF THIS PROTOTYPE. THANKS FOR YOUR PARTICIPATION!

Book your session here!

About the Study:

• Dates: June 2026

• Type of study: Zoom video chat

• Length: 60 minutes

• Device: Only a personal computer or a laptop.

• Thank-you gift: 100 USD e-gift card, swag, charity donation, or 50 GCAP Points, 1-2 weeks after participation. 

#NewFeatures
#ResearchOpportunity

------------------------------
Olga Revilla
Staff User Experience Researcher
------------------------------

Olga Revila,

I'm in a process with Genesys Team to apply this  feature on PagBank (Brazil)

But, please, I want to participate in this session.

------------------------------
Josue Reis
Product Specialist - PM | PO
------------------------------

Hi, I am sorry, but this test is already fully booked. However, we plan to have a second round of testing in the near future, so you can join the waitlist and you will be directly contacted next time.
Thanks a lot for your interest.
Join the waitlist for the next testing on this topic

------------------------------
Olga Revilla
Staff User Experience Researcher
------------------------------

Original Message:
Sent: 06-01-2026 15:13
From: Josué Reis
Subject: Looking for Multi-organization system administrators to evaluate a new feature

Olga Revila,

I'm in a process with Genesys Team to apply this  feature on PagBank (Brazil)

But, please, I want to participate in this session.

------------------------------
Josue Reis
Product Specialist - PM | PO
------------------------------

Hello

I would like to participant in the session.

We currently run CX by Code daily to backup our PROD Org in case of a DR.

------------------------------
Dan Wong
EUC Engineer
------------------------------

Hi, I am sorry, but this test is already fully booked. However, we plan to have a second round of testing in the near future, so you can join the waitlist and you will be directly contacted next time.
Thanks a lot for your interest.
Join the waitlist for the next testing on this topic

------------------------------
Olga Revilla
Staff User Experience Researcher
------------------------------

Original Message:
Sent: 06-02-2026 03:12
From: Dan Wong
Subject: Looking for Multi-organization system administrators to evaluate a new feature

Hello

I would like to participant in the session.

We currently run CX by Code daily to backup our PROD Org in case of a DR.

------------------------------
Dan Wong
EUC Engineer
------------------------------

Hi Olga,

I'd LOVE to be included in this. I have been trying to get CX as Code setup for a MAJOR US Government org. They have separate Dev & Prod orgs. Another customer has 3 orgs (Dev, UAT, and Prod) - global player in the CRM space.

As a Verizon PS Consultant, our team is responsible for setting up new GC orgs/customers as well as keeping things in sync between multiple orgs like Dev and Prod, etc. I will have multiple customers available to consider trying these new features with (with full admin access).

If you need further details, please contact Jacob Rastetter (he's the Genesys TAM assigned to the gov't customer).

Thank you,

Greg Palen

------------------------------
Greg Palen
Principal Genesys Cloud Consultant
Verizon Business
------------------------------

Hi Olga,

I would be interested in participating in this session. I do not have experience with CX as Code, but I do have experience with gc.exe.

Thank you for the opportunity!

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------

Hi Olga,

if you need additional interviews, we are also open for such an interview as we manage multiple orgs in multiple regions.

Regards,
Christian

------------------------------
Christian Rosenberger
System Architekt Customer Interaction Art
------------------------------