david.fernandezrodri | 2022-06-13 11:10:34 UTC | #1
Hi team,
Is there a field in the interactions that stores information similar to remote disconnection, busy, no answer, answering machine, hang up agent, hang up patient, etc?
Are there fields for annotations/observations?
In a survey, where is it stored if the NPS is detractor or promoter? (I've seen metrics that count the number, but not the field that stores them.)
tim.smith | 2022-06-13 16:05:20 UTC | #2
Hello, this appears to be a duplicate of another post:
https://developer.genesys.cloud/forum/t/looking-for-various-fields-within-the-api-analytics/15123/2
system | 2022-07-13 16:05:46 UTC | #3
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This post was migrated from the old Developer Forum.
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