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  • 1.  Looking for your best client-facing ice breakers!

    Posted 06-19-2026 10:38

    I'm building a collection of ice breakers that can be used in workshops, discovery sessions, executive presentations, and customer meetings.

    I'm especially interested in activities that work well with:

    • PowerPoint presentations

    • Lucid (Lucidspark/Lucidchart)

    • External audiences (customers and prospects)

    • Both virtual and in-person sessions

    What is your favorite ice breaker that consistently gets clients engaged and talking?

    Please share:

    1. The name of the activity

    2. How it works

    3. When you use it (executives, workshops, discovery, training, etc.)

    4. Whether it's best for PPT, Lucid, or another tool

    Looking forward to learning from the community's best ideas!


    #CoffeeTalk

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    Nadine Pinheiro
    CX Advisory Consultant
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  • 2.  RE: Looking for your best client-facing ice breakers!

    Posted 06-19-2026 10:42

    One ice breaker I've used successfully with clients is "How would you rate your customer experience today?"

    At the start of the session, I ask participants to place a sticky note (Lucid) or vote on a slide (PPT) on a scale from 1–10.

    Then I ask two follow-up questions:

    1. Why did you choose that score?
    2. What would need to happen for it to increase by one point?

    It typically takes 5–10 minutes and serves multiple purposes:

    • Gets everyone participating immediately
    • Surfaces different perspectives across stakeholders
    • Creates discussion around business priorities
    • Provides useful context for the rest of the workshop

    I use it mostly in discovery workshops, strategy sessions, and CX transformation discussions with executives and operational teams.

    Tool: Lucidspark (preferred), but it also works well with PowerPoint and Teams polls.



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    Ricardo Pacheco
    Senior CX Advisory Consultant
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  • 3.  RE: Looking for your best client-facing ice breakers!

    Posted 19 days ago

    Ice Breaker idea: Rapid fire, after the first reply go around the room...

    In 2 mins, tell me about a recent poor customer experience... purpose of your reaching out, media chosen and why... what happened?  was this typical for this brand or a "one off?"

    You can use this ice breaker in small groups either in person or via video conferencing.  Everyone remembers a bad experience, great experiences are sometimes taken for granted.  This ice breaker is on theme for a Genesys conversation and you will hear a lot in a persons tone!



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    Patricia Hourigan
    Product Specialist
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  • 4.  RE: Looking for your best client-facing ice breakers!

    Posted 13 days ago
    Edited by Cesar Padilla 13 days ago

    Hi Nadine,

    One ice breaker that has worked really well for me in customer workshops and discovery sessions is "The One Wish".

    How it works:
    At the beginning of the session, I ask each participant:

    "If you could improve only ONE thing about your customer or employee experience in the next 12 months, what would it be?"

    Everyone writes their answer on a sticky note (Lucidspark) or in the chat/poll (Teams/PPT), and then we group similar themes together.

    When I use it:
    Discovery workshops, executive meetings, roadmap discussions, and transformation projects.

    Best tool:
    Lucidspark is ideal because it allows participants to cluster ideas visually, but it also works well with PowerPoint, Teams polls, or even in-person sticky notes.

    Why it works:

    • Gets everyone contributing within the first few minutes
    • Quickly reveals business priorities and common pain points
    • Creates alignment across different stakeholders
    • Helps connect the rest of the discussion to outcomes that matter to the customer

    As a bonus, I often revisit the answers at the end of the session to validate whether we addressed the participants' top wishes. It creates a nice sense of closure and demonstrates progress during the conversation.



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    Cesar Padilla
    INDRA COLOMBIA
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