AshaIT | 2024-06-04 17:08:06 UTC | #1
Hi All,
I have a business requirement to lookup Genesys Cloud interaction data from outside of Genesys. How can we achieve it ?
Is it possible to extract data from Genesys using interaction ID ? If yes, how? Also what data can be extracted ?
Thanks in Advance !!
Eos_Rios | 2024-06-04 17:43:52 UTC | #2
https://help.mypurecloud.com/glossary/public-api/
RyanP | 2024-06-04 18:47:21 UTC | #3
You'll want to look at the Analytics category and search for 'conversations' - /details and /details/query are probably a good starting place:
https://developer.genesys.cloud/devapps/api-explorer
system | 2024-07-04 18:47:59 UTC | #4
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