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Make a call using API - conversations/calls [Create a call conversation]

  • 1.  Make a call using API - conversations/calls [Create a call conversation]

    Posted 06-05-2025 18:29

    fransiska.hendra | 2024-02-02 02:00:05 UTC | #1

    hi Everyone,

    I am trying to make a call using conversationAPI , /api/v2/conversations/calls: { "callFromQueueId": "<userQueueId>", "phoneNumber": "<dialledNumber>", "callerId": "<userDID>" } And i use Oauth LoginImplicitGrant.

    confirm result is 202 Accepted

    But in Genesys Console, status is keep dialing, unable to connect, no ringing etc.

    Just wondering if i missing setting so call unable to connect ?

    Appreciate for any advise.

    Fransiska

    Erik_Hanssens | 2024-02-02 10:37:00 UTC | #2

    Hi Fransiska,

    If you are using a webRTC phone, you should set the "place call with another app" (see https://help.mypurecloud.com/articles/allow-apps-to-place-calls/) I also discovered that there is a new attribute sessionType with the value softphone when I am making an outbound call from the UI. This is pure reverse engineering, I don't find any description in the developer tools.

    With kind regards,

    Erik

    Jerome.Saint-Marc | 2024-02-02 11:12:45 UTC | #3

    Hello,

    You can have a look at the following blog - Clarifying call control support to answer a call or to make a call using Platform API. It covers different type of phones and setup - and describes constraints and limitations - you should find yours in it.

    Regards,

    system | 2024-03-03 11:13:34 UTC | #4

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 24442



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