RobertWC | 2017-08-03 03:55:46 UTC | #1
Does anyone know how or have you done a button on a script that will make a conference call or transfer a call to a specified external number?
anon28066628 | 2017-08-03 14:16:07 UTC | #2
Hi Robert, see the Transfers guidance article on the right side of this page.
RobertWC | 2017-08-04 02:42:48 UTC | #3
I know about the API. What I am wondering is how you get it into a button on the scripts page in Admin.
RobertWC | 2017-08-04 03:10:13 UTC | #4
Also, that page talks about conversations and Blind/Consult transfers, but not conferencing.
tim.smith | 2017-08-04 15:51:42 UTC | #5
Call controls would generally be used from the conversations UI instead of the script itself. However, if you need to perform those actions from a script, you'll need to create a bridge server integration with custom actions. The script can execute a bridge action, and your bridge integration can implement the necessary API requests to accomplish your goals.
RobertWC | 2017-08-04 16:07:17 UTC | #6
The latter is not a question - straight API stuff. The former is what is a mystery. Where do you call a Bridge Action from a Script?
tim.smith | 2017-08-04 16:11:05 UTC | #7
Use any component that can execute an action, e.g. a button. Assign the desired bridge action as the action for the component.
system | 2017-09-04 16:11:08 UTC | #8
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