GoyalAAakanksha | 2024-03-28 14:35:57 UTC | #1
From the embeddable framework it is possible for a user to start a new interaction (outbound) without specifying the queue, is it possible to make it mandatory by turning on a field in the clickToDial action maybe (or somewhere else)?
https://developer.genesys.cloud/platform/embeddable-framework/actions/clickToDial
dkristanto | 2024-04-03 02:41:14 UTC | #2
maybe you can try this >> Configure click-to-dial - Genesys Cloud Resource Center (mypurecloud.com).
GoyalAAakanksha | 2024-04-08 14:02:26 UTC | #3
This one is controlled by each user themselves manually and the field by default remains unchecked. We would like to keep it checked by default.
system | 2024-05-08 14:02:34 UTC | #4
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