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Member_count in routing_queues

  • 1.  Member_count in routing_queues

    Posted 06-05-2025 18:08

    ciciliu | 2019-07-15 18:07:37 UTC | #1

    Hi,

    Trying to figure out what exactly is this 'member_count' counting. https://developer.mypurecloud.com/api/rest/client-libraries/python/Queue.html

    There's this 'joined' concept in queues, I wonder if this 'member_count' is counting all users, or just the ones who joined.

    Thanks Cici Liu

    tim.smith | 2019-07-15 19:32:24 UTC | #2

    RoutingApi.getroutingqueue(...) provides the queue's configuration. In that context, member_count is the count of members configured as members of the queue. Use AnalyticsApi.postanalyticsqueuesobservationsquery(...) to get real-time information about the queue. The oActiveUsers metric will give you the number of users joined to the queue.

    system | 2019-08-15 19:32:25 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 5562



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