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Message link display is incomplete

  • 1.  Message link display is incomplete

    Posted 06-05-2025 18:38

    walter.x.chen | 2024-04-23 08:37:25 UTC | #1

    My message link was sent with complete content, but after it was sent to customer service, * was displayed in the link, causing the link to be incomplete and unable to be displayed. May I ask what is the reason? I found no documentation on limiting links. Is the link too long? Is there any way I can fix this. Thanks.


    Angelo_Cicchitto | 2024-04-23 10:38:16 UTC | #2

    Hard to comment @walter.x.chen apparently some data masking rule may have been applied at some point: please raise this via Genesys Care


    system | 2024-05-23 10:38:31 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 25872