njadva | 2024-05-03 15:26:54 UTC | #1
Is there any way which we can set a threading in a specific flow or bot. The problem is that we have 2 whatsapp accounts and the threading is 72 hours which makes it extremely difficult to do testing as once your conversation has started, you can not replicate a new conversation.
Is there any way to stop the 'last agent' routing too, as if i send a conversation to my test queue, even though a agent isn't in that queue, they still end up with that interaction.
vpirat | 2024-05-06 12:11:22 UTC | #2
Hi,
Unfortunately, no. Threading is per org, per channel.
May be having a dedicated test org with short values would do ? Looks like you already posted an idea about your requirement.
Regards, V.P.
system | 2024-06-06 12:11:49 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 26077