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Message=External communications may not be replaced

  • 1.  Message=External communications may not be replaced

    Posted 06-05-2025 18:06

    Rajnish_Roy | 2021-06-08 20:05:39 UTC | #1

    Hello All,

    I am trying to transfer an 56 Days Old email <This is yet not delivered to Any Agent>. I am trying to transfer this to DIfferent Queue using below

    https://api.mypurecloud.ie/api/v2/conversations/emails/COnvID/participants/ParticipantID/replace

    { "queueId": "bd50d89e-fc6a-47e9-b0e2-c2ecdc28b13b" }

    Return me error

    {"message":"External communications may not be replaced",

    We would like to Review these old emails and Transfer to agent. But Assign option has condition Agent Needs to be on queue and accept the email and on top of that, Agent should have same queue assigned. Please help me here.

    Thanks, Rajnish

    Jerome.Saint-Marc | 2021-06-11 09:19:33 UTC | #2

    Hello,

    Please see my comment on your other post.

    Regards,

    Rajnish_Roy | 2021-06-11 10:32:52 UTC | #3

    Thanks Issue was fixed. Much appreciate highlighting this correctly!!

    system | 2021-07-12 10:32:53 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11144



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