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Metrics Quality offered by the agent

  • 1.  Metrics Quality offered by the agent

    Posted 06-05-2025 19:07

    david.fernandezrodri | 2022-06-13 11:32:25 UTC | #1

    Hi team,

    I need to obtain several fields referring to the quality offered through the api. The fields I am looking for are the following:

    • id Supervision
    • Item rating
    • literally question

    Thanks for the help. Best regards


    tim.smith | 2022-06-13 20:03:53 UTC | #2

    I'm not sure what to make of your bullet points, but maybe you're looking for the Quality Management APIs? https://developer.genesys.cloud/useragentman/quality/


    david.fernandezrodri | 2022-06-14 06:17:44 UTC | #3

    Hi Tim,

    Thank you very much for the reply. I will investigate the quality management APIs


    John_Carnell | 2022-06-14 20:41:01 UTC | #4


    This post was migrated from the old Developer Forum.

    ref: 15119