Yeah, I just tried it again and I see what you mean by the plural - I didn't get that far the first time because I got stuck on a different question that my brain could not shift toward, and I entered a wrong answer too many times...got booted 10 minutes in :-)

@Nicole Milliken ignore my second score :-)
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 07-24-2025 12:16
From: Cesar Padilla
Subject: Midyear Challenge Unlocked: Genesys Crossword Puzzle!
If it was the word I thought, my mistake was that I thought it was singular and it was plural. It has been the most difficult challenge so far

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Cesar Padilla
INDRA COLOMBIA
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Original Message:
Sent: 07-24-2025 11:18
From: Cesar Padilla
Subject: Midyear Challenge Unlocked: Genesys Crossword Puzzle!
Thanks George, I'm going to try to solve it without help at lunch. I think I know the answer.
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Cesar Padilla
INDRA COLOMBIA
Original Message:
Sent: 07-23-2025 16:53
From: George Ganahl
Subject: Midyear Challenge Unlocked: Genesys Crossword Puzzle!
Probably too late now, but you probably could have clicked on + Report at the bottom to see
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 07-23-2025 16:32
From: Cesar Padilla
Subject: Midyear Challenge Unlocked: Genesys Crossword Puzzle!
The challenge is really hard, I'm missing one that's killing me and I have to know which one it is.
#Events/Contests

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Cesar Padilla
INDRA COLOMBIA