Lloyd | 2019-11-14 23:06:08 UTC | #1
Using /api/v2/analytics/conversations/details/query and was looking at the minMos score responses.
When an multiple Agents are included in a single conversation (due to transfers, conferences, etc.) it appears that only the last agent will have a minMos scored scored against one of them.
Is this by design, or would you expect each participant to have their own minMos scores?
Thanks
tim.smith | 2019-11-15 16:44:50 UTC | #2
minMos is documented as:
The lowest estimated average MOS among all the audio streams belonging to this endpoint.
In this context, I believe an endpoint should be a single participant. It's possible that the behavior you're seeing is intentional, but it doesn't seem correct based on the documentation. Please open a case with PureCloud Care to investigate further; customer-specific data, like specific conversation data details, cannot be investigated via this public forum.
system | 2019-12-16 16:49:39 UTC | #3
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This post was migrated from the old Developer Forum.
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