frijkhoff | 2024-04-11 15:14:50 UTC | #1
We have been using 3rd party email conversation for years now and always worked OK. Since a while the subject is not showing anymore in the UI when the conversation is alerting on the UI for an agent :
while the subject is correctly set on the conversation :
Did something change on the back-end ?.
It's easy to reproduce with : /api/v2/conversations/emails
crespino | 2024-04-11 17:41:05 UTC | #2
You will most likely need to open a case with Genesys Customer Care. I know that a change was made recently in the UI for the interaction roster. 3rd party emails are not very commonly used, so it is possible that a test case for that specific email type slipped through testing.
frijkhoff | 2024-04-11 17:55:22 UTC | #3
Thanks Jim
Already on it :)
kushalashok | 2024-04-17 10:04:21 UTC | #4
@frijkhoff has this been fixed now?
frijkhoff | 2024-04-17 10:33:54 UTC | #5
No, a ticket was opened for this : Case #0003478517
Problem is identified by Genesys, broke after version 11.0.1.
See ticket for more details
Thanks
system | 2024-05-18 10:33:54 UTC | #6
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