Genesys Cloud - Developer Announcements!

Summary

We have deprecated several internal classes, methods, and interfaces in our Mobile Messenger SDK that were never intended for public use.

These elements will be removed from the public access in a future releases.

If your application is using any of these internal APIs, your app may be affected when they are removed in future releases:

Android SDK: Elements marked with annotation @Deprecated

To ensure your application's continued functionality:

• Review your codebase for any usage of non-documented SDK elements
• Remove dependencies on any deprecated internal APIs
• Use only the documented public APIs described in our SDK documentation

Effective Date

Monday, March 9, 2026

Details

The Mobile Messenger SDK includes several internal classes, methods, and interfaces that are not intended for public use and have never been exposed in the public documentation. These will be removed from the public access in the near future as part of ongoing efforts to maintain codebase quality, stability and security.

Customer Impact

No impact for customers who do not upgrade SDK version. Impact for customers who upgrade SDK version: compilation warning if any of deprecated elements are being used.

Impacted Resources

Android SDK

UI Module (23 deprecations)

com.genesys.cloud.ui.fragments.NRConversationFragment

• Property: isLoaded: Boolean
• Method: setEventListener(listener: EventListener?)

com.genesys.cloud.ui.utils.NetworkConnectivityHandler

• Class: NetworkConnectivityHandler
• Method: setController(controller: ConnectivityController?)
• Property: isConnected: Boolean
• Method: connectionChanged(isConnected: Boolean)
• Method: clear()

com.genesys.cloud.ui.utils (Functions in UItility.kt)

• Function: Bitmap.fixRotation(imageData: ByteArray)
• Function: CharSequence?.toLocalizedSpannable(locale: Locale?)
• Function: getFileTypeIcon(fileType: FileType, context: Context)
• Function: getFileTypeGrayIcon(fileType: FileType, context: Context)
• Function: Uri.getByteArray(context: Context?)
• Function: Uri.getFileSize(context: Context?)
• Function: Uri.getFileName(context: Context?)
• Function: Map<String, String?>.toTranslationKeyMap()

com.genesys.cloud.ui.structure.controller.auth.AuthenticationHandlerFactory

• Interface: AuthenticationHandlerFactory

com.genesys.cloud.ui.structure.controller.ChatEventListener

• Method: onUrlLinkSelected(url: String) - Use onUrlLinkClicked(url) instead

com.genesys.cloud.ui.structure.controller.ChatController

• Property: context: Context?
• Method: connectionChanged(isConnected: Boolean)

com.genesys.cloud.ui.structure.elements (Functions in CollectionsMethods.kt)

• Function: List<ChatElement>.findIndexedLastElement(predicate)
• Function: List<ChatElement>.findIndexedElement(predicate)
• Function: List<ChatElement>.findIndexedLastElement(id: String)
• Function: List<ChatElement?>.findAll(predicate)

ChatIntegration Module (53 deprecations)

com.genesys.cloud.integration.core.ChatEngine

• Property: chatState: ChatState
• Method: connectToClientFromBackground() - Use reconnect() instead
• Class: DummyEngine

com.genesys.cloud.integration.core.IncomingStatement

• Constructor: IncomingStatement()

com.genesys.cloud.integration.core.OutgoingStatement

• Constructor: OutgoingStatement(text, timestamp, producedBy)
• Property: producedBy: String?

com.genesys.cloud.integration.core.OutgoingAttachmentStatement

• Constructor: OutgoingAttachmentStatement(text, producedBy, timestamp, attachments)
• Constructor: OutgoingAttachmentStatement(text, producedBy, attachments)
• Constructor: OutgoingAttachmentStatement(text, producedBy, timestamp)
• Constructor: OutgoingAttachmentStatement(text, producedBy)

com.genesys.cloud.integration.core.AccountInfo

• Property: apiKey: String
• Property: info: SessionInfo
• Method: update(account: AccountInfo)
• Method: validate(): NRError?

com.genesys.cloud.integration.core (Constants in Events.kt)

• Constant: Message
• Constant: StatementStatus
• Constant: StatementResponse
• Constant: Configurations
• Constant: Operator
• Constant: Data
• Constant: Upload
• Constant: Chat
• Constant: UserAction
• Constant: Empty
• Constant: Notification
• Constant: Action

com.genesys.cloud.integration.core.UserEvent

• Constant: ActionOptionSelection
• Constant: ActionArticle
• Constant: ActionLinkedArticle
• Constant: ActionFeedback - Never used

com.genesys.cloud.integration.core.configuration.ConfigurationLoadStrategy

• Property: parser: Parser<Any, ChatSettings>?
• Class: Default

com.genesys.cloud.integration.core.annotations.SessionInfoKeys

• Annotation: SessionInfoKeys

com.genesys.cloud.integration.utils (Function in MessageExtension.kt)

• Function: Message.toStatement()

com.genesys.cloud.integration.utils (Constants in Chatter.kt)

• Constant: AgentRole: String
• Constant: UserRole: String
• Constant: SystemRole: String

com.genesys.cloud.integration.messenger.MessengerEngine

• Method: clearConversationConnect() - Use reconnect() instead
• Method: simulateClearConversation()

com.genesys.cloud.integration.messenger.DefaultMessengerLoadStrategy

• Property: parser: Parser<Any, ChatSettings>?

com.genesys.cloud.integration.messenger.MessengerAccount

• Constructor: MessengerAccount(accountInfo: AccountInfo)
• Property setter: deploymentId: String
• Property setter: domain: String

com.genesys.cloud.integration.messenger.MessengerChat

• Property: chatState: ChatState
• Method: clearConversationConnect() - Use reconnect() instead
• Method: simulateClearConversation() - To be deleted
• Method: connectToClientFromBackground() - Use reconnect() instead

Core Module (13 deprecations)

com.genesys.cloud.core.utils.Notifications

• Annotation: Notifications

com.genesys.cloud.core.utils.DispatchContinuation

• Interface: DispatchContinuation

com.genesys.cloud.core.utils.NotificationsDispatcher

• Class: NotificationsDispatcher

com.genesys.cloud.core.utils.SystemUtil

• Object: SystemUtil

com.genesys.cloud.core.utils.Notifiable

• Interface: Notifiable

com.genesys.cloud.core.utils.Notification

• Class: Notification

com.genesys.cloud.core.utils (Function in utilityMethods.kt)

• Function: Long.toSpokenTimeFormat()

com.genesys.cloud.core.utils.network.OnDataResponse

• Property: typeAdapter: Any?
• Method: getType(): Type

com.genesys.cloud.core.utils.data.DataManager

• Constructor: DataManager(coroutineScope, cachedItems)
• Method: getImageById(imageId: String)
• Method: destruct()

Issue References

GMMS-8378

Contacts

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.