carlchen | 2019-07-30 09:16:07 UTC | #1
hi , purecloud team
i want to use API "PATCH /api/v2/conversations/{conversationId}/participants/{participantId}/attributes" Update the attributes on a conversation participant. and response return 202, but i query conversation detail again, this participant attributres don't modified. like below picture.
anon28066628 | 2019-07-30 13:18:18 UTC | #2
Which API resource are you using to get the conversation?
carlchen | 2019-07-31 13:43:34 UTC | #3
/api/v2/analytics/conversations/{conversationId}/details
tim.smith | 2019-07-31 13:47:20 UTC | #4
Participant attributes aren't available in analytics APIs. Use GET /api/v2/conversations/{conversationId}, or the media-specific variant.
carlchen | 2019-08-01 02:52:48 UTC | #5
get it, thanks in addition, I want to modify conversation participants sessions metrics name as "tAcw" and "tHandle",like below picture: which api can do it?
tim.smith | 2019-08-01 13:44:23 UTC | #6
Metrics are aggregated data generated by PureCloud. That's not something you can modify.
Lex_Yang | 2019-08-02 00:16:25 UTC | #7
Is there any API can update the endtime in the section below, assuming aggregated data would refresh too?
}, "wrapupTimeoutMs": 90000, "alertingTimeoutMs": 30000, "provider": "PureCloud Webchat", "wrapup": { "code": "e4aeae5f-9c10-4874-aeec-05a02ef78bc4", "notes": "", "tags": [], "durationSeconds": 6, "endTime": "2019-05-08T21:23:34.149Z" },
tim.smith | 2019-08-02 18:28:37 UTC | #8
No. PureCloud does not allow you to alter the data it collects.
system | 2019-09-02 18:28:42 UTC | #9
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 5666