Paul_HOGIE | 2022-03-20 18:41:37 UTC | #1
Hi community !
As you know when an interaction is offered to an agent you are able to make only one answer then the interaction is disconnected
However the agents of my CC needs often to answer the customer answers and to transfert the email to a partner
Is there an easy way to do it ?
I thought to have a script to able to reopen a conversation in another interaction frame in the agent desktop through a script button however I don t find any api to do it? Is there a way to do it?
Any idea I take it Many thanks Regards Paul
system | 2022-04-20 17:04:08 UTC | #2
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