PriyaBBox | 2024-08-05 03:53:43 UTC | #1
Hi all,
We have requirement where a customer which to run outbound voice /call campaign which after 2 or 3 failed call retries must drop an email to the respective person via an outbound email campaign. Is there a feature to merge campaigns to a multi channel one?
I have been checking developer for any leads on this and unable to gather much information on this. Checked Genesys documentation as well which did not help.
Cheers, Priya
system | 2024-09-05 03:53:53 UTC | #2
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