Hi Nicholas, thanks for delivering such a great feature that will be a game changer for different use cases. I am confused about the release date of the multi-contextual panels feature as you stated that 'Multicontextual Panel Opt in/out Admin permission will be available in GA on Q1 2025'. Is the essential 'Agent UI multiple contextual panels' feature still set to launch in October as scheduled, or will it be delayed until Q1 2025?
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Orhun Sahin
Software Development Engineer
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Original Message:
Sent: 10-07-2024 08:00
From: Nicholas Robinson
Subject: Multicontextual Panel Opt in/out Admin Permission Available !!!
Hello,
Only users with this permission will be able to access the opt in/out from the interactions settings screen.
This capability will be available in GA as well until the end of Q1 2025, then the ability to manage the opt in/out capability will be suspended an all environments will be required to use this enhanced UI experience
Thanks,
Nicholas Robinson
Senior Product Manager, DX Platform
**OOO NOTICE** 11/26-12/2
Original Message:
Sent: 10/7/2024 1:42:00 AM
From: Hinako Mori
Subject: RE: Multicontextual Panel Opt in/out Admin Permission Available !!!
Hello,
By granting the relevant permission, will users be able to opt in/out from the interaction settings screen? Conversely, does it mean that users without the permission will not be able to opt in/out from the interaction settings screen?
I understand that the opt-in/opt-out management feature for the Multi-Contextual Panel will be generally available by the end of October, but will the relevant permission only be available to organizations that have applied for the beta version until it becomes generally available?
Best Regards,
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Hinako Mori
NEC Corporation
Original Message:
Sent: 10-04-2024 13:31
From: Nicholas Robinson
Subject: Multicontextual Panel Opt in/out Admin Permission Available !!!
We are targeting Monday, October 7
What to expect....
The multipanel view will be disabled
You will be required to assign the permission ....
agentUI > multipanelLab > enable
We recommend that you create a role with this permission, then apply to the user(s) you wish to have access.
#BetaAnnouncement
#BetaUpdate
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Nicholas Robinson
Senior Product Manager
Genesys - Employees
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