kirk | 2023-06-14 18:48:38 UTC | #1
Can someone from Genesys provide further clarification on exactly what DurationMs and AbsoluteDurationMs represents in the Genesys Annotations endpoint?
The following link talks a little bit about it but it's still not very clear on what the difference between the two really is: https://developer.genesys.cloud/forum/t/secure-pause-annotations-durationms-vs-absolutedurationms/15690
I have the following 2 examples
Example 1
[
{
"id": "zzzzzzzzzzzzzzzzzzzzzz",
"type": "Pause",
"location": 1700,
"durationMs": 232060,
"absoluteLocation": 1300,
"absoluteDurationMs": 1267775,
"recordingLocation": 1700,
"recordingDurationMs": 0,
"description": "Secure Pause",
"reason": "SecurePause",
"realtimeLocation": 1322
}
]
Example 2
[
{
"id": "xxxxxxxxxxxxxxxxxxxxxx",
"type": "Pause",
"location": 1720,
"durationMs": 109930,
"absoluteLocation": 1320,
"absoluteDurationMs": 109930,
"recordingLocation": 1720,
"recordingDurationMs": 0,
"description": "Secure Pause",
"reason": "SecurePause",
"realtimeLocation": 1339
}
]
In Example 1 the DurationMs and AbsoluteDurationMs are VERY different, whereas in Example 2 they are both the same.
Can I get some input on this?
Kirk
Eos_Rios | 2023-06-15 17:12:45 UTC | #2
Per Tim in that post
The absolute time is simply the end minus the start time. The adjusted for cuts time is the absolute time minus any periods of time that the recording wasn't active.
So what are you needing clarification on?
system | 2023-07-16 17:13:20 UTC | #3
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