Mostafa_OUDDERHEM | 2018-07-23 10:11:31 UTC | #1
Hi,
I'm new in this forum and in Purecloud application too
My customer, want to have participant data in Call Flow that accounts the number of inbound calls per day of particular queue I read on the Center ressources, that we have to create custom data action under integration and define a "set participant data" block in call flow based on this data action
Please could you help to write this JSON script in data action ?
Thank you in advance
tim.smith | 2018-07-23 14:26:23 UTC | #2
It would be simpler to do this with an analytics aggregate query (POST /api/v2/analytics/conversations/aggregates/query and group by queue ID. The tHandle metric will give you a count of conversations in that queue.
system | 2018-08-23 14:26:24 UTC | #3
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