Genesys Casual

Genesys has announced a future new usage analytics dashboard for Genesys Cloud Copilot.

The new dashboard will help administrators better understand how Copilot is being used across the organization, including active users, messages, sessions, individual user activity, and usage trends over time.

It will also provide visibility into the most frequently used Copilot AI Agents and tools, helping organizations identify adoption patterns, training opportunities, and the capabilities that deliver the most value.

This looks like a valuable improvement for teams that want to measure Copilot adoption and make better decisions about future investments and development priorities.

What metrics would be most useful for your organization?

Hello, 

Can you confirm this is for the Genesys Cloud Copilot or the Genesys Cloud Agent Copilot or will it be for both? 

Thanks!