Genesys Cloud CX - Beta HQ

Hello, 

I saw the announcement about the new start a conversation button set-up tentative release date of 11/17/2025. Is there beta for this feature? If not anything beyond the image of the three new buttons vs. the old button with the person+? A video of what it looks like when you click on the start a convo via phone. We use this feature frequently in our workflow and would love to get ahead of this for our end users. 

Also wondering if the permissions to add/remove the start a message will remain the same or if that will change. 

Thanks in advance. 

Hello, 

I saw the announcement about the new start a conversation button set-up tentative release date of 11/17/2025. Is there beta for this feature? If not anything beyond the image of the three new buttons vs. the old button with the person+? A video of what it looks like when you click on the start a convo via phone. We use this feature frequently in our workflow and would love to get ahead of this for our end users. 

Also wondering if the permissions to add/remove the start a message will remain the same or if that will change. 

Thanks in advance.