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  • 1.  New to Genesys Community

    Posted 4 hours ago

    Hi Genesys Community!

    I would like to introduce myself to you all.
    I have been working with Genesys since 2009, Genesys Engage 7.6 was my first implementation on Solaris, yes, I am geting old, I know! haha!


    Besides of that, I am new to Genesys Community and Orchestrators platform and as I am still working only with Genesys Engage, the study and community platforms are helping me out to start my studies on Genesys Cloud and get up to date on what the Contact Centre market and Genesys Technology present\future is delivering.

    I hope to get my GCX-GCP certification soon, and I wish this can help me out to get on the track and start working with Genesys Cloud.

    I only have access to the free studies content as I still don't have a partner subscription.
    Does anybody manage to pass the exam with the free available content?

    Plus, I see I can change my Advocacy points for the Exam. I think this is the best use for the points.
    Does anybody did this?



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    Vinicius Goncalves
    Genesys Senior Analyst
    Banco Santander Brasil S/A
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  • 2.  RE: New to Genesys Community

    Posted 2 hours ago

    Hey there Low!

    Good to see you! Welcome to the community!

    I'm not sure if anyone has passed the exam without the subscription before, but I'm sure it's doable!

    There is a lot of content, but if you have access to a Genesys Cloud organization that you can use for practice/study it should help a lot.

    There is also a lot of youtube content on some channels (the official one from genesys for instance) that might help answering some of your questions

    And I haven't used my points yet, but if you have some questions regarding that I might be able to answer it (I have had the subscription before)



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    Marcello Jabur
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  • 3.  RE: New to Genesys Community

    Posted 42 minutes ago

    Hey Jabur!

    Happy to see you over here my friend!
    Thank you for the incentivation on exam approval! I enjoyed your tips about the alternative forms of studying. I will check them out. Currently I am studying the capability accelerator paths, I found them very complete. There are some other eLearning courses and webinars on Orchestrators that I already finished.
    I never tried youtube, but I will give it a go. It will help me as I unfortunatelly don't have access to Genesys Cloud organization here :(!
    Let's keep in touch, any doubts I will message you haha!

    Also I see you are a master here in Genesys community! I am happy to see your engagement and sucess!

    Thanks for the answer!



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    Vinicius Goncalves
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