Genesys Cloud CX - Beta HQ

Hi, this is Olga from the UX Research team. 

We are working on a new functionality that will help supervisors and administrators who use multiple accounts. 

Here are the details of the test.

About the Study:

• Date: January 2026

• Type of study: unmoderated test on Maze, you can complete it on your own time.

• Length:  15 minutes

• Device: Only in a personal computer or a laptop (no mobile phone or tablet) 

• Thank-you gift: $30.00USD e-gift card, swag, charity donation, or 20 Advocacy Points, 1-2 weeks after participation. 

If you are interested, please use this link to access the test

TEST COMPLETED -  THANKS A LOT!

Thanks for your continuous support!

#NewFeatures

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Olga Revilla
Staff User Experience Researcher
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Can you expand on the use case or reasons where a user / supervisor would have two accounts? Is it something where they are logging in two different genesys accounts, possibly to keep reporting and dashboards on one login, and their user account on another, or someone who needs administrative functions, but not always? I'm looking to wrap my head around this use case. I have multiple logins for personas that I use for development or demonstration. Thanks for the extra info.

Hi Steven,

Many companies provide services to other companies, have offices on different continents that need to be separated for legal reasons, or use different usernames for the same person.

In these cases, they currently have to log-out and log-in continuously to switch accounts. With this new functionality, we enable them to log in with multiple accounts and switch between them easily.

Does this functionality sound interesting for your company?

Thanks,

Olga

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Olga Revilla
Staff User Experience Researcher
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Thank you for the quick reply. Would this apply to a single user that has to access multiple orgs or one org with multiple user accounts within a singular org? As a partner we have multiple orgs and because of that we have multiple user accounts. We use SSO, but it would be great to have one access point and be able to jump between orgs.

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We have Admins that need to access 17 different Orgs.  We use the cloning feature to login so to avoid additional user charges, however, it could be a smoother process.  Each time I log out and into another Org, you must complete a MFA verification etc.  If this could be simplified, I would be very interested. 

Would the multiple accounts need another license? 

How do we participate in the test? I don't see the link

Not if you clone from one org to another.  You have to build yourself as a User for the org you wish to gain access to, but then login from your main org, using Authorized Orgs, access to other orgs.

Hi Olga, Would this apply to a company that has a Lab organization and a Production organization separately that Admins need to frequently log into and out of?

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James Bonnevie
Technology Engineer Consultant
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