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Not able to get the events or notification for ongoing chat interactions

  • 1.  Not able to get the events or notification for ongoing chat interactions

    Posted 06-05-2025 18:21

    Sidharth_Gera | 2022-02-01 06:38:42 UTC | #1

    Hi Team,

    I am using this class-> import com.mypurecloud.sdk.v2.model.ConversationChat for getting interaction/event for any new chat conversation or its status.

    After successful subscription of notifier we are able to get notification for new interactions. But, I do not get any event when there is a new message in the same chat conversation.

    How can I get event for the same? Please suggest..

    Thanks Sidharth

    Jerome.Saint-Marc | 2022-02-07 14:57:31 UTC | #2

    Hello,

    If you are referring to WebChat v2 (used with Widgets v2.0), you need to subscribe to different topics to receive chat messages exchanged in the conversation. They are listed here.

    • v2.conversations.chats.{conversationID}.messages for messages and typing indicators
    • v2.conversations.chats.{conversationID}.mediarequests for media requests (a.k.a. multimedia escalation events)
    • v2.conversations.chats.{conversationID}.members for member change events

    Regards,

    system | 2022-03-10 14:58:26 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 13391



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