Hassan_Shah | 2025-01-13 08:36:00 UTC | #1
Hello,
I'm having trouble getting to reflect the updated attributes to the participant data. When a new inbound message is received along with the custom attributes, the participant data doesn't get immediately updated. Instead, it will update when the next message is received.
Code:
<script type="text/javascript" charset="utf-8">
(function (g, e, n, es, ys) {
g['_genesysJs'] = e;
g[e] = g[e] || function () {
(g[e].q = g[e].q || []).push(arguments)
};
g[e].t = 1 * new Date();
g[e].c = es;
ys = document.createElement('script'); ys.async = 1; ys.src = n; ys.charset = 'utf-8'; document.head.appendChild(ys);
})(window, 'Genesys', 'https://apps.usw2.pure.cloud/genesys-bootstrap/genesys.min.js', {
environment: 'prod-usw2',
deploymentId: '8de86cd1-9d06-4a8b-acf1-f8bccf0a474e'
});
let query
Genesys("subscribe", "MessagingService.messagesReceived", function ({ data }) {
if (data.messages[0].direction === "Inbound") {
query = data.messages[0].text;
console.log(data);
Genesys(
"command",
"Database.update",
{ messaging: { customAttributes: { "query": query } } },
function (data) {
/* fulfilled, returns data */
return true
},
function () {
return false
/* rejected */
}
);
}
});
</script>
system | 2025-02-12 08:35:40 UTC | #2
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This post was migrated from the old Developer Forum.
ref: 31168