Welcome Community

Well, hello everyone!  I have been a somewhat active member here for a long time, actually from the very beginning.  I achieved many firsts like first person with 5000 posts along with George, first Rock Star (and 2nd one), first Maestro and several others I don't even remember.  I now have another first.  After being on this industry for over 50 years and in Genesys/ININ products for over 25, I have decided to make a change in employment and will be officially with Genesys as of 7/20. 

You can see the official notice here

Congratulations, Robert! Very well deserved. Thank you for everything you've contributed to the Genesys Community over the years. Wishing you all the best in your new role at Genesys. 

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Phaneendra
Technical Solutions Consultant
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Congratulations, Robert! Well deserved! 🎉

It's definitely a big change, but I'm sure it's a great one. Thank you for all your contributions, and I wish you nothing but success in this next chapter. Good luck!

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Arthur Pereira Reinoldes
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Congratulations, Robert! Well deserved!

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Luiz Rosa
Full stack developer
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Congratulations, Robert! Your journey and dedication to the Genesys community are truly inspiring. Wishing you all the best in this exciting new chapter at Genesys!

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Raphael Poliesi
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Congrats, Robert - welcome aboard 🙌🙌

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Tracy
Genesys
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Congratulations Robert!!

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Seean Weaver
MAPFRE USA - Telecom Analyst
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Congrats! Such a fitting transition. 🥂

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Nicki Dehn
Senior Cloud Partner
AAA Club Alliance
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Congrats Robert! Well deserved. 

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Shane Jenkins
IT Sys Admin Mgr
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Original Message:
Sent: 07-20-2026 08:41
From: Nicki Dehn
Subject: Not really new, but have some news

Congrats! Such a fitting transition. 🥂

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Nicki Dehn
Senior Cloud Partner
AAA Club Alliance
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Congrats Robert! 

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Emily Kammerer
Director-Contact Center Operations
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@Robert Wakefield-Carl, congratulations!!!

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Cesar Padilla
INDRA COLOMBIA
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Congrats Robert 👏🎉

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Camila Meneghini
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Welcome aboard, Robert! So excited for this new chapter!

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Ami Defesche
Senior Manager, Online Communities
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Congratulations RWC! So glad you not only get to transition to something you enjoy doing, but get to do it with a long-time partner!

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Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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Congratulations! That's quite the ride!

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Kelley Smrz
Customer Success, Director
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Congrats, welcome!

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Natasha Schwertley
Engagement Lead, CX Advisory
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