Ewoud | 2024-02-20 12:19:33 UTC | #1
Hi,
Is there a way to notify the user of the web messaging on the website side when an agent replied. We are looking for a simple sound. I have been looking around but could not find anything like it.
Thanks
Ebenezer_Osei | 2024-02-20 16:52:44 UTC | #2
Hi,
You could add some extra JS to the Genesys snippet. When loaded, for example, you can subscribe for new messages (via MessagingService.messagesReceived. From there in the JSON of the message, you can detect if the sender was the agent or the bot, and then trigger a custom audio file.
Best
Ewoud | 2024-02-21 13:46:39 UTC | #3
Hi Ebenezer,
Many thanks for you reply. This will do the trick.
Ewoud
system | 2024-03-22 13:46:50 UTC | #4
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