AndrewT | 2024-08-06 01:07:45 UTC | #1
How can I get the number of abandoned calls? There is no nAbandoned metric.
Eos_Rios | 2024-08-06 01:46:35 UTC | #2
If you're using a conversation details endpoint you just count the # of times tAbandon occurred. If you're using the aggregates endpoint the t-Metrics contain each type of aggregate;
"metrics": [
{
"metric": "tAbandon",
"stats": {
"max": 125255,
"min": 157,
"count": 22,
"sum": 971770
}
}
]
So the count is obvious in that context.
system | 2024-09-05 01:46:54 UTC | #3
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