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Number of calls answered for all agent for a specic queue

  • 1.  Number of calls answered for all agent for a specic queue

    Posted 06-05-2025 18:24

    Mat | 2022-11-15 06:19:28 UTC | #1

    Hi,

    I am new to the GENESYS API. Does anyone know how to get the number of call answered/handle/Avg Handle/Avg Talk time for all agent for a specific queue (aggregate on a daily/hourly basis)?

    Thanks, Mat

    Eos_Rios | 2022-11-28 21:52:36 UTC | #2

    https://developer.genesys.cloud/analyticsdatamanagement/analytics/aggregate/

    Mat | 2022-11-16 01:45:02 UTC | #3

    Thank you, I will try to make it work.

    John_Carnell | 2022-11-29 21:00:59 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 17214



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