Nadav_Kremer | 2020-11-17 11:37:28 UTC | #1
Hi, I'm trying to work with your tutorial https://developer.mypurecloud.com/api/tutorials/number-of-agent-in-queue/?language=python&step=1 but I want the number of users only on IDLE status. can I use oActiveUsers for that? is there a better way to do using notifications?
peter.westermann | 2020-11-17 13:20:54 UTC | #2
If you are looking for the IDLE routing status, you should use the oUserRoutingStatuses metric. This metric counts all users in a particular routing status for your queue, results will be broken up into INTERACTING, IDLE, etc.
system | 2020-12-18 13:20:55 UTC | #3
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