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OAuth Client Credentials Login Flow Error

  • 1.  OAuth Client Credentials Login Flow Error

    Posted 06-05-2025 18:32

    Shubham_Bhosale | 2024-08-22 10:55:24 UTC | #1

    import base64, requests, sys, os

    print("---------------------------------------------------") print("- Genesys Cloud Python Client Credentials Example -") print("---------------------------------------------------")

    CLIENTID = os.environ['GENESYSCLOUDCLIENTID'] CLIENTSECRET = os.environ['GENESYSCLOUDCLIENTSECRET'] ENVIRONMENT = os.environ['GENESYSCLOUDENVIRONMENT'] # eg. mypurecloud.com

    Base64 encode the client ID and client secret

    authorization = base64.b64encode(bytes(CLIENTID + ":" + CLIENTSECRET, "ISO-8859-1")).decode("ascii")

    Prepare for POST /oauth/token request

    requestheaders = { "Authorization": f"Basic {authorization}", "Content-Type": "application/x-www-form-urlencoded" } requestbody = { "granttype": "clientcredentials" }

    Get token

    response = requests.post(f"https://login.{ENVIRONMENT}/oauth/token", data=requestbody, headers=requestheaders)

    Check response

    if response.statuscode == 200: print("Got token") else: print(f"Failure: { str(response.statuscode) } - { response.reason }") sys.exit(response.status_code)

    Get JSON response body

    response_json = response.json()

    Prepare for GET /api/v2/authorization/roles request

    requestHeaders = { "Authorization": f"{ responsejson['tokentype'] } { responsejson['accesstoken']}" }

    Get roles

    response = requests.get(f"https://api.{ENVIRONMENT}/api/v2/authorization/roles", headers=requestHeaders)

    Check response

    if response.statuscode == 200: print("Got roles") else: print(f"Failure: { str(response.statuscode) } - { response.reason }") sys.exit(response.status_code)

    Print roles

    print("\nRoles:") for entity in response.json()["entities"]: print(f" { entity['name'] }")

    print("\nDone")

    Facing Below Issue

    I am using above python code provided by genesys for fetching token but when I run this locally I am able to get the token but when run in production then getting an error - Max retries exceeded with url : /oauth/token (caused by ProxyError ('Cannot connect to proxy.', OSError ('Tunnel Connection failed : 403 Forbidden')))

    Declan_ginty | 2024-08-22 11:31:08 UTC | #2

    Hi,

    I was getting the same error until I realised I had my ENVIRONMENT variable set to us-east-1 but it should have been mypurecloud.com. You can see the full list of URLs for the different regions here.

    Regards, Declan

    Shubham_Bhosale | 2024-08-22 11:42:10 UTC | #3

    Hello,

    I am using euw2.pure.cloud in the ENVIRONMENT variable, and according to the list of URLs you provided, euw2.pure.cloud is indeed listed for the eu-west-2 region. However, I am still encountering this error.

    Regards, Shubham

    Declan_ginty | 2024-08-29 11:14:55 UTC | #4

    Hi,

    Sorry for the delay. This might be a problem with the login service. Try opening a ticket with care here

    Regards, Declan

    Shubham_Bhosale | 2024-08-29 11:26:22 UTC | #5

    Sure, Thanks

    Regards, Shubham

    system | 2024-09-29 11:27:10 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 28069



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